Client Spotlight – Steve P.
We have been on this journey for quite some time, and have met lots of therapists and experienced a number of therapy facilities along the way. We consider ourselves to be experts on such things! People often ask us about Walk the Line, and this is what we tell them.
When you walk in the door, the therapists are waiting for you, and have the day’s activities all thought out and pla nned out. They are happy to see you, treat you with care and respect, and always seem to enjoy working where they work. They enjoy the company of their co-workers, and the company of the administrative staff. Their work is hard, but they always seem to embrace it and see the value of it. No time is wasted. We have never heard anyone say an unkind word about anyone there. These are some of the things we all notice, and they apply to the therapists who work with Steve, and to those who work with other clients as well. This is obviously an amazing place filled with special people. It is such a good feeling to enter those doors, and all of these things are evident every single time we arrive at Walk the Line.
We don’t know if the staff is expected to support the clients outside of normal therapy, or if it is their choice, but it always seems to be their choice. We have been on the receiving end of so much of this. Steve has a golf outing every June, and Walk the Line has supported this every year with teams, hole sponsorships, and donations and visits from staff. The level of support boggles our minds. Steve challenged the therapists to do the “ice bucket challenge” for ALS, and so many people stayed after work to make that happen . We have the video to remind us of it, watch it often, and it is absolutely heartwarming. Steve turned 30 recently, and arrived at Walk the Line to find everyone wearing mustaches and celebrating with him. One therapist was on vacation, and when she returned to work she found a mustache on a picture of her, just so she wouldn’t be left out! Steve is only one client, and we know that there are many, many others who are equally supported.
Steve has a variety of issues that he is working on, and you can almost see the wheels turning as the therapists are thinking of ways to help him. Things get tried, changed, adjusted, and tweaked, over and over again. No one seems to get frustrated, and new ideas never stop coming.
Statements are made that are so encouraging. Even things that might seem insignificant can change our lives. One memorable one was a comment made about Steve owing someone a round of golf”when he gets through all this.” At no time does anyone say “if.” The attitude is always “when” and you can’t imagine how uplifting this is for all of us. We love that the word “recovery” is in the business name.
Unless you’re living in a situation such as ours, you can’t really understand it. We know we didn’t until it happened to us. We often feel that others, even doctors and others who should, don’ t “get it.” Somehow, though, the staff at Walk the Line does. That says so much about the people there, and the people who hired and trained them.
Early on, when we were being told to move Steve to a nursing home, one doctor stopped a family meeting to say, “That’s what WE see. Now what do YOU see?” That statement started a ball rolling that resulted in many good things happening for Steve, and we’ve never forgotten it or him. The attitude at Walk the Line is “That’s what THEY say. Now let us tell you what WE say.” We see such a similarity in these attitudes and outcomes, and that is one of the many reasons why we are so grateful for Walk the Line and all the people who are part of it.
-Rob and Linda Percha